SPEC INDIA has developed online ticketing system for IT companies keeping in mind broader concept and mind set for all the projects to be undertaken. We have created a very excellent web base online ticketing system. The salient features of this web base application sit that it is very easy to manage; user friendly and helps in monitoring services level agreements (SLA) in very spontaneous manner and has very appropriate reports. With MISreports of RAG summary for all project managers and related superiors come to know about the same.
A web based application, shaped in Microsoft Technologies, that allows users to generates tickets online, sends email notice of tickets posted, permits users to post and review ticket status for tickets, produces diverse MIS on tickets.
Some of the key features:
.administer multiple companies
.generate a Helpdesk request
.tag requests based on application, priority, and category
.mechanical email notification
.maintain communication history
.modify/Release Management
.Ability to Mass copy and update
.usual increase based on SLA matrix
.User defined security
.produce reports
.Web based Admin Control Panel
.organize and Manage multiple projects
.Track and Manage tickets of several projects
This application has been developed using Microsoft technologies like
.ASP.NET
.Internet Information Server (IIS)
.C#.NET
.AJAX
.Java Script
.MS SQL Server 2005
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